Frequently Asked Questions

Explore our FAQs below, using the filter to make it easier to find what you’re looking for. If your question hasn’t already been answered, get in touch, and we’ll get back to you as soon as possible (and maybe your question will feature in our FAQs in the future!).

 

What if I need to talk to someone?

-

Most mobile bank accounts have a phone number, email address, or live chat to make it easy for you to speak to someone.

Should I switch my bank account for an online bank account?

+

This is dependent on your individual circumstances, and what you want to use the account for. It is essential to understand what your chosen online bank account offers and check it suits your needs.

A traditional bank may offer products and services that are not available with a mobile bank, such as credit cards, mortgages, savings accounts, and personal loans.

Also, all banks in the UK will allow you to access your account online or via a mobile app. So if you are looking for online convenience, this may already be available to you with your current bank account provider.