Frequently Asked Questions

Explore our FAQs below, using the filter to make it easier to find what you’re looking for. If your question hasn’t already been answered, get in touch, and we’ll get back to you as soon as possible (and maybe your question will feature in our FAQs in the future!).

 

How is American Express different from MasterCard or Visa?

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Some Amex cards (American Express Cards) charge a fee for having the card and, because American Express provide their own cards, fund all the transactions made on their cards, and charge retailers to process their payments, they can be an expensive and less convenient payment method. American Express cards tend to be popular for the rewards and cashback that comes with using them. Many retailers - especially smaller, independent retailers - don’t accept Amex as a payment method, meaning that you may either want to carry cash or a Visa or MasterCard as an alternative. Visa and MasterCard help manage the transactions between retailers and banks, and so tend to be less costly to use, which makes them more widely accepted.

What is cashback?

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A cashback credit card pays you a percentage back of qualifying purchases, allowing you to earn money on your credit card spending.

What is the typical interest rate on a cashback credit card?

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This varies depending on the card provider, any offers on at the time of applying, and your personal credit rating. Always compare providers before applying for a cashback credit card.

What cashback rates can I get on a credit card?

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This depends on the provider, any promotional offers on at the time of applying, and your personal credit rating. Always compare providers before applying for a cashback credit card, to make sure you get the best rates and rewards for you.

Do the points on my rewards card expire?

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Depending on the credit card provider, and the type of points collected, these may or may not expire. For most rewards programmes, points will not expire as long as the card is active, however, for airline rewards, there is usually an expiry period on points collected.

Can I get bonus points on a rewards card?

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Depending on the provider, they may offer bonus points when you make qualifying transactions with certain retailers. Usually your provider will notify you of any promotions and special campaigns where you can earn more points. Always check with your chosen provider, as terms change from time to time.

What will I need to open a bank account?

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To open a bank account in the UK, you will typically need to prove who you are and where you live. A passport or driving license can prove your identity (although some banks will accept other forms of identification - check with them before applying), and a recent bank statement or utility bill can prove your address (although again, most banks will accept other documents as proof of identity). Some banks may require further documentation. Depending on the type of account you want to open, a credit check may be conducted. Most traditional high street banks will still require you to apply in person at a branch, while mobile only banks will require you apply online via their apps using a smart phone or website.